ADR CONFLICT RESOLUTION SPECIALISTS
navigating conflict through communication
Specialist conflict resolution support for housing providers, organisations and communities. From mediation and restorative practice to training, consultancy and complex case support, we help people move through conflict with clarity, confidence and the right intervention.
practical conflict resolution for stronger communities
We work with housing providers, community safety teams, public services and organisations to manage conflict more effectively, strengthen communication and support safer communities.
Conflict Resolution Services
Specialist mediation, conflict coaching and restorative practice designed to de-escalate conflict, rebuild communication and support lasting resolution.
Training & Development
Practical training, recognised qualifications and workforce development designed to strengthen confidence, capability and conflict resolution practice.
consultancy services
Expert service reviews, strategy and policy development designed to strengthen organisational practice, improve decision-making and build a more effective response to conflict.
the communication sessions
A free webinar series bringing together housing, community safety and public service professionals for expert insight, practical discussion and fresh perspectives on the challenges shaping practice.
conflict resolution week
A dedicated week bringing together housing, community safety and public service professionals for expert insight, practical learning and conversations that move conflict resolution practice forward.
why choose adr?
Because effective conflict resolution takes more than a process. It takes the right people, the right approach and a genuine understanding of the environment you’re working in.
- Specialist sector experience. We have a deep understanding of housing, community safety and public services.
- A tailored approach. We don’t force every situation into the same model. We use the approach that best fits the people, circumstances and stage of the conflict.
- Practical expertise. Our work is grounded in real cases, real services and the challenges professionals face every day.
- Support beyond the immediate issue.
From individual casework to training, service reviews and consultancy, we help organisations strengthen how they respond to conflict over the long term.
conflict resolution services:
helping people resolve conflict through mediation and restorative practice
Conflict can become entrenched very quickly, particularly when communication has broken down and people no longer feel heard.
Our practitioners work with everyone involved to understand what is happening, reduce tension and create the conditions for a more constructive conversation. Depending on the situation, that might involve mediation, conflict coaching or a restorative approach.
The aim is not to force agreement. It is to help people understand each other better, explore what needs to change and identify a realistic way forward.
tailored to the situation
independent & impartial
more than mediation
We use the approach that best fits the people involved, the circumstances surrounding the conflict and the point it has reached, rather than forcing every situation into the same process.
![DSC_1367[1]](https://adrconflictresolutionspecialists.org.uk/wp-content/uploads/elementor/thumbs/DSC_13671-scaled-rt00cb500edeav5s6soefbns4hxgrhdlcf80ogfva8.jpg "DSC_1367[1]")
built for the work people actually do
Our training is shaped by real practice, giving people tools and approaches they can use straight away in their roles.
Professional training: skills development that builds confidence in practice.
Our training is practical, relevant and shaped by the situations professionals actually face.
From conflict management and restorative practice to recognised qualifications and workforce development, we help teams across housing, community safety and public services build the confidence, knowledge and skills to respond effectively to complex conflict, challenging behaviour and high-pressure situations.
We offer both open-access training and bespoke programmes tailored to the needs of individual organisations and teams.
practical,
real-world
learning
qualifications & workforce development
Independent consultancy: strategic support that strengthens services from the inside out.
Our consultancy work helps organisations understand what is working, where friction exists and what needs to change. We provide independent case reviews, service reviews and end-to-end customer journey audits, looking at the full experience from first contact through to resolution.
Whether you need an objective view of a complex case, a deeper review of how a service is operating or a full assessment of the customer journey, we bring practical insight, challenge and recommendations that can be acted on.
independent case & service reviews
end-to-end customer journey audits
driving better outcomes
We look beyond individual touchpoints to understand the full picture, helping organisations identify gaps, improve consistency and create better experiences for the people using their services.
"...you have created a better experience for our
residents using the service"
have you joined the communication sessions?
Free expert-led conversations for people working across housing, community safety and public services. The Communication Sessions bring together practitioners, sector specialists and guest speakers to explore the difficult issues behind conflict, communication and service delivery.
From complex case management and neurodiversity to ASB, restorative practice and emerging sector challenges, each session is designed to share practical insight, different perspectives and ideas you can take back into your own work.
save the date: conflict resolution week 2027 - 8th - 12th march
Join us for #CRW2027 – A week of practical learning, expert conversation and shared insight for organisations that want to strengthen communication and handle conflict with greater confidence.
Across the week, we’ll be bringing together webinars, live training, specialist speakers, practical activities and the Communication in Action National Conference, creating different ways for people and teams to get involved.
Whether you join one session, use the week to start conversations across your organisation or build it into your wider learning and development plans, Conflict Resolution Week is designed to give you useful ideas, fresh perspectives and practical approaches you can take back into your day-to-day work.
live learning & expert insight
practical activities for teams
![DSC_1382[1]](https://adrconflictresolutionspecialists.org.uk/wp-content/uploads/elementor/thumbs/DSC_13821-scaled-rt0906z5ofbgl04q03z094crw2ovs0jbw3uy6o08ps.jpg "DSC_1382[1]")
partner with us for #crw2027
Sponsorship opportunities are available for organisations that want to support the week, contribute to the wider conversation around conflict resolution and connect with professionals across housing, community safety and public services. Get in touch to explore the opportunities available.